How long does a transfer take? Most standard transfers complete within [1–3 business days], depending on the destination and payment method. Expedited options are available for many corridors.
What information do I need to send money? You’ll need your own ID for verification, plus the recipient’s name, destination, and bank or mobile money details.
Is there a limit on how much I can send? Limits vary based on your verification level and destination country. Higher limits are available with additional documentation.
What does Pridebay charge for transfers? We charge a transparent fee plus a small margin built into the exchange rate, both shown before you confirm.
Is my money safe with Pridebay? Yes. We’re a regulated money services business, and customer funds are held in segregated accounts separate from our operating funds. See our Security & Compliance page for more detail.
Why do you need my ID and personal information? As a regulated financial intermediary, we’re legally required to verify the identity of our customers (KYC) to prevent fraud and money laundering. This protects you as well as the broader financial system.
Can businesses use Pridebay for bulk or recurring payments? Yes. Our Business & Bulk Payments service is built for companies paying suppliers, contractors, or international payroll. Contact our team to set up a business account.
What happens if a transfer fails or is delayed? Our support team monitors all transfers and will proactively reach out if there’s an issue. You can also track your transfer status directly from your account.
Which countries do you support? See our full list on the Countries & Coverage page.
How do I contact support? Reach us via email — details on our Contact Us page.